Frequently asked questions | BOUTALI

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Frequently asked questions

Essential answers about Boutali looms, threads, shipping and returns.

What is Boutali for?

Boutali is a textile repair and customisation loom that lets you create a woven structure over an area to repair or decorate.

What is the difference between the Standard and Large Models?

The Standard is compact and round. The Large Model provides a wider working area for larger repairs or creations.

Is it suitable for beginners?

Yes. We recommend starting on a scrap of fabric to get used to the movement and thread tension.

Which threads can I use?

You can use threads suited to the textile you are working on. Boutali 50- and 100-colour palettes are also available.

How can I track my order?

When tracking is available, it is sent by email after dispatch. You can also use our tracking page.

Can I return my order?

Yes, in accordance with our returns policy and applicable consumer rights. See the Returns and refunds page for details.

Email contactboutali@gmail.com and include your order number if your request concerns a purchase.